Privacy Policy

This Privacy Policy explains the practices followed by Incredible Real India (A website of Sumera Travel Enterprises) regarding the collection, use, processing, storage, and protection of personal information provided by customers and website visitors.

This Privacy Policy applies when you use www.incredible-realindia.com, contact us through telephone, WhatsApp, email, or social media, submit an enquiry, request a quotation, or purchase any tour or travel-related service from Incredible Real India (A website of Sumera Travel Enterprises).

“Personal Information” means any information that identifies or can reasonably be linked to an individual, including a person’s name, postal address, telephone number, email address, identification details, passport information, payment details, and travel information.

Incredible Real India (A website of Sumera Travel Enterprises) does not sell or rent customers’ personal information to unrelated third parties. Information may, however, be shared with airlines, hotels, transport providers, and other travel partners when necessary to fulfil a booking.

We recommend that all users read this Privacy Policy carefully. This policy may be updated periodically to reflect changes in our services, internal practices, or applicable laws. The version available on our website at the time you provide personal information will apply to the processing of that information.

This policy has been prepared with reference to India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. These provide a framework for notice, consent, security safeguards, access, correction, erasure, and grievance redressal.

What Personal Information Do We Collect and How Do We Use It?

You may generally visit our website without providing your name or other directly identifying personal information.

However, certain information may be required when you:

• Submit a travel enquiry.
• Request a quotation or itinerary.
• Make a tour or hotel booking.
• Purchase flight, railway, or transportation services.
• Request visa assistance.
• Register for an account or newsletter.
• Contact our customer-support team.
• Make a payment or request a refund.
• Participate in a promotion, survey, or feedback activity.

The type of information collected depends on the service requested by you.

Making a Purchase or Travel Booking

To purchase travel or related services through our website or other authorised booking channels, you may be required to provide certain personal information, including:

• Full name.
• Telephone and WhatsApp number.
• Email address.
• Residential or billing address.
• Date and place of birth.
• Gender, where required for booking.
• Nationality.
• Passport details and Visa information.
• Government-issued identification details.
• Travel dates and destination.
• Hotel, flight, and transportation preferences.
• Traveller and emergency-contact information.
• Payment and transaction information.

This information is required to prepare quotations, reserve services, process payments, issue tickets, manage itineraries, and communicate important booking updates.

Payment information may be processed by authorised banks, card networks, or payment-gateway providers. Incredible Real India (A website of Sumera Travel Enterprises) does not intentionally retain complete card numbers, CVV numbers, net-banking passwords, or UPI PINs.

Bookings Made for Other Travellers

When you make a reservation for one or more travellers other than yourself, you confirm that:

• You are authorised to provide their personal information.
• The information provided is complete and accurate.
• The other travellers have been informed about the booking.
• They have agreed to the sharing and processing of their information for travel-related purposes.
• You are authorised to receive booking communications on their behalf.

The lead traveller is responsible for communicating relevant information, itinerary updates, and policy details to the other travellers included in the booking.

Account or Member Registration

Where account or member-registration facilities are available on our website, you may be asked to provide your full name, contact details, address, login credentials, and travel preferences. Registration information may be used to:

• Create and manage your account.
• Allow access to booking information and save travel preferences.
• Simplify future enquiries and reservations.
• Communicate account or booking updates and verify identity.
• Provide customer support and personalize our services.

You are responsible for keeping your login details and password confidential. Notify us immediately if you suspect unauthorized access.

Personal Identification and Purpose of Collection

Personal information may be collected and processed for completing flight, hotel, railway, vehicle, and tour reservations; preparing custom itineraries; issuing invoices and vouchers; managing refunds/cancellations; assisting with visas and travel insurance; providing in-trip assistance; maintaining financial/taxation records; and preventing fraud.

Traveller Profile and Preferences

You may choose to share travel preferences (e.g., room preferences, meal requirements, seating, frequent-flyer numbers, accessibility requirements) to help us personalize quotations and bookings. Providing such information is optional unless required for a specific service.

Health and Special-Assistance Information

In some cases, you may voluntarily provide health-related or special-assistance information (dietary restrictions, food allergies, mobility requirements, medical assistance). We use such information solely to arrange the requested service or support your safety. Please avoid providing irrelevant medical information.

Automatic Logging of Session Data & Cookies

When visiting our website, technical log data (IP address, browser type, operating system, device type, pages viewed, access times) and cookies may be automatically collected. These tools help enable essential site functions, analyze traffic, preserve settings, and maintain site security. You can manage cookies via your browser settings.

Communications and Marketing

When contacting us via WhatsApp, phone, email, or web forms, communication history is retained to respond to your queries. Where permitted, we may send promotional offers regarding travel packages and deals. You may opt out of marketing communications at any time using the "UNSUBSCRIBE" link or by replying "STOP".

Sharing & International Transfer of Information

Information may be shared with necessary travel providers (airlines, hotels, railway operators, tour guides, visa processing centers, payment gateways, insurance providers, and legal authorities) to complete your booking. International travel may require transferring data to entities based outside of India under their local legal jurisdictions.

Protection & Retention of Personal Information

We implement technical and organizational security safeguards (including SSL/TLS encryption) to protect data against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill booking fulfillment, tax compliance, dispute resolution, or legal requirements under the DPDP Act.

Children’s Information

Bookings involving minors under 18 must be completed by a parent or legal guardian. We do not knowingly process children’s information for independent behavioral advertising.

Your Privacy Choices & Rights

Under the DPDP Act, you have the right to request access to, correction of, or erasure of your data, or withdraw consent. Contact our Grievance Officer to submit data requests.

Questions, Complaints and Grievance Redressal

For any questions, privacy-related concerns, or complaints, please reach out to our team: